[RFCI-Discuss] Yahoo Listing

[Brian W. Antoine]

At 12:45 PM 10/9/2002, you wrote:

>On Wednesday, October 9, 2002, at 02:06  PM, Brian W. Antoine wrote:
>>   Instead of wringing our hands over wether or not their voice jail system
>>would allow you to finally talk to the NOC, why doesn't somebody who's
>>recently had a problem with Yahoo just try making a real call?  That
>>would settle the issue I would think.
>>
>>   I have to believe that there would be at least one subscriber on this
>>list who's had a problem with Yahoo lately. :)
>
>I can guarantee you that you won't get to talk to their NOC, mainly 
>because I doubt anyone on this list can come up with a good reason to talk 
>to their NOC (and that's NOT the number for the Yahoo NOC. I know the # 
>for the Yahoo NOC, and that ain't it. *grin*)
>
>That said, I'm not sure customer service could GET you to the NOC 
>(although the YNOC is in the company directory online on their intranet, 
>so maybe they could).
>
>But nothing says the contact # has to get you to the NOC, either. It has 
>to get you to a person claiming to be responsible for the network, which 
>customer care can do (they can take your message, open a ticket, etc. etc.)

   I used NOC in a more generic sense I guess.  Yeah, that number is only
supposed to get you to somebody responsible for the network and I usually
consider that somebody in the NOC.  If I'm calling about a DOS attack,
somebody issuing a ticket number ain't going to cut it. :)


>Nothing guarantees CLUE at the other end of the phone, only a voice.

   If we listed networks because they were clueless, we'd end up listing
most of the Internet. :)