[RFCI-Discuss] Yahoo!'s ARIN contact

[Derek J. Balling]

On Wednesday, October 9, 2002, at 07:23  AM, Anthony Howe wrote:
> I think the use of privelaged number as an intermediate step to arrive 
> at "customer (s)care" is a level of indirection a tired and probably 
> irrate SA cares to deal with, especially considering time zones 
> differences the SA might have to deal with in order to make that call.

What said SA "cares to deal with" is not relevant to the discussion. We 
don't block based on "not being optimal", we block based on "not 
meeting minimum standards".

>  Also the more indirection the SA has to deal with, the longer the 
> phone call, possibily at international call rates.

I don't see where listening to the prompt and pushing "2" is any 
different than dialing AT&T's NOC, listening to the IVR, and pressing 
"1" to get to the NOC.

You listen, you press a key, and you get to someone charged with 
answering the phone.

> About the only thing positive I can say for this phone number is that 
> it is NOT a 1-/800|888|887|.../ number, which most overseas callers 
> can't make and without an area code it would be impossible to reach.

My opinion on this is previously mentioned in the archives, but I don't 
have nearly the problem with 8XX numbers that others have.

D