[RFCI-Discuss] Yahoo!'s ARIN contact

[Anthony Howe]

> Whoa whoa whoa. You're jumping the gun. The entire WHOIS record DOES 
> have a snailmail address for the organization, and then has phone and 
> e-mail contact info for individuals/roles.

Sorry my mistake.

> What was at question was to CALL the number, listen to the IVR at that 
> number, and determine if that "counts".

Ok. I dialed the number an listened to the intro.  I would stil say that 
  this recording /service is still NOT sufficient because:

The recording speaks of this number as being for Yahoo employees, 
members, and/or their partners.  I presume the whois info is suppose to 
present public contact points, not private or privelaged contact points.

Employees at the other end of the line would not necessarily be aware 
that they are to support public whois issues in addition to their 
specific job function of providing support to Yahoo & its partners. So 
in the end you end up getting the run-around:

	me: hello, I have a problem XYZ related to Yahoo

	them: what is your member number please?

	me: i'm not a memeber.

	them: sorry sir, this number is only for Yahoo employees
	and its member partners.

	me: huh? but this number is listed in the ARIN WHOIS database
	as the techinical contact point and I have a network problem.

	them: sorry, but this dept. is not open to the public at
	large, /please call ZYX instead | you must be a member to
	use this service | click/gi
	

-- 
Anthony C Howe                            +33 6 11 89 73 78
http://www.snert.com/     ICQ: 7116561      AIM: Sir Wumpus
"Will the real email please stand up..."